Warranty and Support
All Furch guitars are covered by an extended three-year warranty. The warranty does not cover mechanical damage and damage cause by climatic conditions, such as high or low humidity and temperature. Moreover, the warranty does not cover damage cause by improper use, lack of maintenance, unauthorized repairs, and servicing performed outside the official network of Furch Guitars servicing partners.
Protection from mechanical damage is of paramount importance for keeping your Furch guitar in a top shape. We recommend that you buy our Hiscox hardshell case or high-quality gigbag to protect your instrument. Both options provide the best protection available in their class. The Hiscox case comes as a standard accessory with Furch Green Plus and higher Furch models. If your instrument sustains any damage, contact your Furch Guitars dealer for repair advice.
Humidity can have a significant effect on the playability and overall condition of your guitar. Relative humidity in the area where your guitar is kept most of the time should remain within 40-65%. Low humidity can cause the soundboard to sink and result in a low action and fret buzz. In extreme cases, low humidity can cause the soundboard to crack. Conversely, high humidity can cause the soundboard to expand, which raises the action and makes the guitar difficult to play. Even though Furch guitars are designed to retain their acoustic properties and to remain stable despite changes in the surrounding environment, you should pay close attention to the conditions in which you keep your instrument. Depending on the relative humidity in which your guitar is kept, we recommend protecting your instruments using a humidifier or a humidity absorber placed inside the guitar case. Do not hesitate to contact the nearest Furch Guitars dealer for advice and assistance with setting up your guitar.
For your convenience, your Furch guitar comes with a servicing pack containing several tools and spare parts for guitar setup and maintenance. The servicing pack contains a hexagonal Allen key for truss rod adjustment, several spare bridge pins, and an undersaddle shim for raising the action if necessary.
All six-string Furch guitars are strung with Elixir Bronze or Elixir Phosphor-Bronze 012-053 strings. You can use heavier strings up to gauges 013-056 without voiding the warranty. If you use considerably lighter or heavier strings than the standard gauges 012-053, a truss rod adjustment or action adjustment might be necessary. That typically happens after several days, when the neck and the soundboard have adapted to the higher or lower tension of the new strings.